Michelle Petersen

Personal Information

Name: Michelle Petersen

Position: Technical Advisor & Customer Relations
Years of Experience at Van Der Linde Developments: 2 Years

Michelle Petersen is a dedicated technical advisor and Customer relations officer who joined Van der Linde Developments in 2023. In addition to her experience at Van der Linde Developments, she has more than 18 years of extensive experience working in the automotive engineering industry. With her organisational skills, attention to detail, and excellent communication skills, Michelle ensures clear communication between customers and the team.

She is the primary point of contact for customer inquiries, whether in person, over the phone, or via WhatsApp. Michelle also assists with administrative duties, supporting the machinists and the rest of the team by facilitating operations and maintaining effective communication in the workshop.

Qualifications

• BSc in Chemical Engineering

Key Skills & Expertise

• Client Liaison and Communication: Acting as the main point of contact for customer queries and facilitating communication between customers and the workshop team. Michelle ensures that customer’s needs are communicated to the teams and complied with.
• Administrative Support: Managing daily administrative tasks, including maintaining administrative records, scheduling appointments, and assisting with documentation (invoicing, quotes, etc.) to support the smooth functioning of operations.
• Customer Service: She assists customers with technical queries and helps in reception. Her professional and friendly approach assures that customers feel valued and acknowledged.
• Facilitating workflow and managing logistics: Ensuring seamless communication between machinists, customers, and management, helping streamline processes and ensure projects are completed on time, every time.

Experience

• Michelle is highly skilled in answering all technical questions related to Van Der Linde Development’s processes and services.
• Providing administrative support and handling customer queries on the phone, in person, and on WhatsApp, ensuring timely and accurate responses.
• Serving as ‘the traffic controller’, facilitating the flow of information.
• Assisting with project care and management, supporting the team with operational needs as required.

Michelle’s ability to efficiently handle technical queries and administrative duties enables her to effectively deal with clients, making her an invaluable asset to Van der Linde Developments. Her task-orientated abilities ensure the team is organised and responsive to customer needs.